Delivering Three Decades Of Service Since 1980

How To Start a Claim

At Tunnell Insurance, we’re dedicated to providing our clients quality insurance policies and superior customer service. Should the unfortunate occur and it’s time to file a claim, know that Tunnell Insurance is ready to walk you through the claims process and take the guess work out of how to file a claim. We’re ready to assist you in any way we can.

To report a claim during business hours, please call our agency at (830) 625-1494 or toll free at 1(800) 452-3403 as soon as possible. We will direct you concerning the next steps in the claims process. Should you need to begin the claims process outside of normal business hours, please contact your insurance carrier directly, then contact us as soon as possible.

Should you be faced with an unfortunate car accident or recreational vehicle accident, we hope you will remember to stop your vehicle and move it to a safe place. If medical assistance is needed for you or any passengers, call the local authorities immediately and always remain at the scene.

Once the local authorities are on scene, always cooperate and answer all of their questions, but never admit fault to anyone. Be sure to jot down addresses, telephone numbers, type of vehicles involved in the accident as well as any contact information for witnesses. Take photos of the damage if possible.

Should you be faced with an unfortunate property claim, such as fire, flood, theft, etc., please remember to call the appropriate authorities should the loss involves theft or vandalism or if someone has been injured.

Next, protect your damaged property by making reasonable repairs that can be completed safely to ensure no further damage can occur. For example, secure a tarp on the roof for leaks, cover shattered windows, etc. Be sure to keep all receipts for any supplies that were needed to complete the temporary repairs.

Once you’ve secured yourself and prevented any further damage, make a list of all items that were damaged or destroyed, including descriptions of the items, original costs, and approximate ages of all items. (Tunnell Insurance recommends recording your inventory with a video camera and keep receipts or credit card statements for any major purchase, such as appliances, farm equipment, etc.)

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